EMC Networker 8.2 or 9.1 and Data Domain Monitoring backup jobs and server Backup software administration Networker and Data Domain Configure backup jobs Backup restoration as per SLA Analyzing skills of various backup failure errors in Data Domain and Networker. Understanding of the alert management process and follow the process of escalation. Understand different hardware architecture and Technical understanding of network topologies & devices. Proficiency in Log Analysis and Troubleshooting of complex Backup Issues. Troubleshooting Performance related issues. Escalation and Call handling skills. Identifying the backup residing (tape/media/disk) locations. Initiation of restore. Knowledge on the Backup schedules as per customer requirements. Identifying the issue/problem and troubleshoot the same. Able to differentiate between various flavors of Unix and having knowledge of multiple OS. Know the Concepts in VMware and the Functionality of Virtual Center. Prepare backup reports Analyze and resolve technical queries of customer - High Sev Incidents, Major Changes, Change Scripting, Problem Management Tickets, RCA preparation, Understand product technology and prepare technical documentation, SOPs, Transitions of new tech, Deployment of servers , Attend conference calls with technical escalation points onsite./Customer/RCA reviews/High critical incidents conf calls Should be able to automate activities using tools/scripts. Should follow ITIL process and meet SLA accordingly. Need to conduct training with in the team or across various teams.
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