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Helpdesk - End User

Required Skills:  Helpdesk support
Location:  Dubai
Employment Type:  Permanent
Experience:  4 - 5 yrs.
validThrough:  26-09-2017
Job Description: 

Help desk Engineer (End User) 1. Attend all the support tickets (Incident /Change) close them after completion 2. First level of esclation for it issues that are not in scope with Global Service Desk 3. BUilding computer with BAT customised Image 4 Setup and configuration of the Mobile and Handheld terminals 5. Upgrading Desktop/Laptop RAM 6. Deployment of Patches and Software Application on Desktops 7. Assisting Users on using hardwares 8. Assisting the Users on Software apps as L1

 

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