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Service Desk Analyst

Required Skills:  Service Desk
Location:  Qatar
Employment Type:  Permanent
Experience:  3 - 5 yrs.
validThrough:  23-09-2017
Job Description: 

The primary responsibility of the Service Desk Analyst is to § Ensure full availability of Service Desk telephone and email support during shift. § Provide telephone and email support for clients and users. § Pro-actively monitor support mailboxes and log in the system. § Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool. § Create, document, and review work instructions to help deal with similar incidents and requests. § Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum. As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as thorough knowledge of all products, services, tools, and Service Management processes

 

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