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Service Desk-Lupin

Required Skills:  Service Desk
Location:  Mumbai
Employment Type:  Contract
Experience:  2-4 yrs.
validThrough:  01-10-2017
Job Description: 

1.Min 2-4 years experience working as servicedesk co-ordinator 2.Excellent communication & soft skills 3.Must be able to provide primary support & resolve calls to increase FCR ( First Call Resolution) 4.Should have basic knowledge about printer / mail / intenet / proxy setting 5. ITIL certification must 6.Should be able to assess situation & escalation descrition 7.Shold be ready to work in shifts

 

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